Return Policy

Last updated: November 2026

Introduction

This page sets out what you can return, within what time, how to start a return and how refunds are made. The terms below are placeholders: the store sets its own, and until they are filled in, nothing on this page is a promise.

Return Eligibility

Items can be returned within [number] days of delivery if they meet the store's conditions, for example:

[The condition items must be in, such as unused]
[Whether the original packaging is required]
[Whether proof of purchase is required]

Non-Returnable Items

[List any items that cannot be returned, such as final-sale or personalized items.]

How to Start a Return

To start a return, email us at support@example.com or contact us with your order number and the items you want to return. We will reply with the next steps. [Describe your return process.]

Refund Process

Once a return has been received and inspected, we will let you know whether the refund is approved. [Describe how refunds are issued, for example to the original payment method, and roughly how long they take.]

Exchange Policy

[Say whether you offer exchanges, for which items, and how to ask for one, for example when an item arrives damaged or faulty.]

Return Shipping

[Say who pays for return shipping, and in which cases.]